Third-Party Returns

Defective and DOA (Dead on Arrival) products must be sent to the manufacturer for repairs or replacement. Return processes vary between manufacturers. A defective product that is sent directly back to goBILDA® will be forwarded to the manufacturer for repair or replacement. This will take much longer than sending it directly to the manufacturer.

Hitec:
HITEC RCD USA, INC
12760 Danielson CT, Unit E
Poway, CA 92064
Phone: 858.748.6948
Email: service@hitecrcd.com

Basicmicro Motion Control:
33175 Temecula Parkway
Suite A-630
Temecula, CA,92592
Phone: +1(800)535-9161
Email: support@basicmicro.com