Warranty Returns

1. Ensure that the items to be returned meet the Return Prerequisites listed below.

2. Complete and submit the Return Authorization form below. A Customer Service Representative will contact you within 1-2 business days. Do not ship your item until you have been contacted by a Customer Service Representative.

3. Print the e-mail order confirmation with your order number and include it in the return package.

4. We will send you a shipping label. Ship the return item(s) to the Returns Shipping Address below.

5. Please allow 10 business days for your return to be processed.

6. When the return is complete, you will be notified by e-mail regarding the outcome. 

Returns Shipping Address:

goBILDA Returns Department
1134 Hooser Street
Winfield, KS 67156

Return Prerequisites:

• The item must have been purchased from goBILDA® within the last 30 days.
• The item must be 100% complete and in new and unused condition.

Refunds for Warranty Returns

At a customer's request, we can provide a refund for a warranty return in lieu of product replacement. Refunds will be given to the original form of payment used. If the payment option was a check or money order, we will mail a check to you. Please note that we will not pay any PayPal fees you might need to pay to withdraw or accept the money in your PayPal account. A credit memo will be emailed to the account listed on your original order details upon completion of the refund to your account.

The status of a refund will remain active for six months. If the refund is unclaimed after six months, it will be canceled, and the returned product will become the property of goBILDA®.